Consumer Services

COVID-19 Response:

Dyck-O’Neal, Inc. Is actively monitoring the Novel Coronavirus (COVID-19) situation.  We want to assure you that our first priority is the health and safety of our employees, customers, and communities. 

 If you’re worried about making your payment, or just want to discuss your account, please contact us using of the methods shown below: 

 Toll free number: 1-800-447-2481 



Choose a method that’s convenient for you.

We offer a variety of payment options, including automatic debits (ACH), to let you choose a method that’s convenient for you.

If you prefer to communicate electronically only, please download the appropriate form and send it to us via fax, email, or regular mail and all future contact will be as requested.

NEW YORK CITY CONSUMERS: Dyck-O’Neal does not currently offer any language access services. However, a translation and description of commonly-used debt collection terms is available in multiple languages on the NYC Department of Consumer Affair’s website,

New York borrowers may file complaints and obtain further information by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at

The Treasury Department has made more than $45 billion in federal funds available for emergency rental relief for renters and property owners through programs administered by states or localities.

Below you will find guidance regarding funding that may be available to you:

COVID-19 Emergency Rental Assistance Guide


Make a payment online. It’s the fastest and easiest way to pay right now.  Please allow up to 3 business days for payments to be reflected on your account.


Call our TOLL-FREE NUMBER and one of our account representatives will be happy to assist you 1.800.447.2481


– OR – Call 1-800-447-2481 and one of our account representatives can mail the form to you.



Checks to:

Dyck-O’Neal Inc.

Attn: Payment Processing

Post Office Box 650634

Dallas, Texas 75265-0634

Have Questions?
Contact Us

Call Us: 800.447.2481

Para Asistencia en Español marque 800.447.2481 ext 2310

Important Information for California Consumers

Compliance Information:

RMA Certification # C1602-1075

Chief Compliance Officer:  Joe Adams CCCO, CRCP, CIA


                                                    Certification # P1406-1052

Dyck-O’Neal, Inc. is a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Please see the Legal Notice below for important information concerning your rights under applicable federal and state law.