Consumer Services


Choose a method that’s convenient for you.  See the bottom of this page to view your options.

We offer a variety of payment options, including automatic debits (ACH), to let you choose a method.  

If you prefer to communicate electronically only, please download the appropriate form and send it to us via fax, email, or regular mail and all future contact will be as requested.

Toll free number: 1-800-447-2481 or email: 



If we are servicing your mortgage, and your account number begins with the number 7, you may access your account here:

If you would like to discuss your mortgage account or ask a question, please contact us using of the methods shown below: 

Toll free number: 1-800-447-2481 ext. 2700 or email: 

NEW YORK CITY CONSUMERS: Dyck-O’Neal does not currently offer any language access services. However, a translation and description of commonly-used debt collection terms is available in multiple languages on the NYC Department of Consumer Affair’s website,

New York borrowers may file complaints and obtain further information by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at

The Treasury Department has made more than $45 billion in federal funds available for emergency rental relief for renters and property owners through programs administered by states or localities.


Dyck-O’Neal, Inc. Is actively monitoring the Novel Coronavirus (COVID-19) situation.  We want to assure you that our first priority is the health and safety of our employees, customers, and communities. 

If you’re worried about making your payment, or just want to discuss your account, please contact us using of the methods shown below: 

Toll free number: 1-800-447-2481 


Below you will find guidance regarding funding that may be available to you:

COVID-19 Emergency Rental Assistance Guide



Make a payment online. It’s the fastest and easiest way to pay right now.  Please allow up to 3 business days for payments to be reflected on your account.


Call our TOLL-FREE NUMBER and one of our account representatives will be happy to assist you 1.800.447.2481


– OR – Call 1-800-447-2481 and one of our account representatives can mail the form to you.




Checks to:

Dyck-O’Neal Inc.

Attn: Payment Processing

Post Office Box 4897 Dept. 419

Houston, Texas 77210


Have Questions?
Contact Us

Call Us: 800.447.2481

Para Asistencia en Español marque 800.447.2481 ext 2310

Important Information for California Consumers

Compliance Information:  

RMA Certification # C1602-1075

Chief Compliance Officer:  Joe Adams CCCO, CRCP, CIA / Certification # P1406-1052

Dyck-O’Neal, Inc. is a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Please see the Legal Notice below for important information concerning your rights under applicable federal and state law.